GENERAL

This website www.bimbo.gr concerns the online store (e-shop) of the sole proprietorship Panagiotis Sampsonidis (with distinctive title www.bimbo.gr) and VAT No.: 167661033, PFS.: D’ Thessaloniki. The headquarters of the company is located on the street Tsimiski 67, Thessaloniki and you can find us on the phone, at 2310223239 and via e-mail at info@bimbo.gr

GENERAL TERMS

With the following terms of use, the user of the website can be informed about the operation of the e-shop, the rights and the obligations of the parties to better serve him in the search and purchase of the products he wishes to buy and to facilitate the transaction he wishes to carry out.

We urge you to read the hereunto terms carefully before using the website, as the use of the services of the online store and the sending of orders means that the user agrees and unconditionally accepts the terms expressed hereunder. If you do not agree with these terms, please refrain from using the online store services.

The Company spares no effort to ensure that the content of the online store includes complete, accurate, true, valid and non-misleading information. In any case, the company is not responsible and users accept the possibility of the inability of the company to control all of its content and services of the online store.

The company has the right to unilaterally modify these and inform the public through the website, so please consult this regularly.

PRODUCTS

In our online store, you will find baby and children’s clothes with the quality guarantee of the Bimbo store (Thessaloniki, Tsimiski 47) which has been operating since 1974.

We can not guarantee the availability of products, but we make every effort to list on our website products that are not available and in any case, we will inform you in time if the product you have chosen is not finally available. In this case, we will contact you to modify or cancel your order.

PRODUCT PRICES

All prices quoted include VAT 24%, but do not include the cost of shipping, which may vary depending on the promotion and/or the method and way of shipping (see below).

The company reserves the right to change the prices of products sold without prior notice.

ORDERS

Placing an order through our online store is a distance selling contract and is regulated by the law on consumer protection, as amended and in force. After receiving your order, will be sent to you a confirmation email, to the address you indicate when sending the order.

In case you do not receive a confirmation message of your order, please contact us at tel. 2310223239 or at e-mail info@bimbo.gr to help you to complete the submission of your order.

BIMBOCOINS – CUSTOMER REWARD PROGRAM – DISCOUNT COUPONS

Once you have registered as a member in our online store, with every online purchase you collect BimboCoins (redemption points), with which you can enjoy privileges in your next purchases!

Below you will find information about the BimboCoins collection program:
Each regular season shopping euro corresponds to 1 BimboCoin. So if you make purchases worth 55 euros, you will collect 55 BimboCoins. On your birthday, you will receive a gift of 50 BimboCoins from us.

Bimbo Coins are kept for one year after their acquisition.
Every time you collect 300 BimboCoins you receive as a gift a voucher worth 30 euros, which you can redeem in your future purchases exclusively in this online store within 6 months. It is possible to redeem several coupons at the same time as long as 6 months have not passed since their acquisition.

The BimboCoins program does not apply to discounted product purchases, products on sale, or in the sales category, and these products are excluded from both the collection and redemption of BimboCoins.

In cases where you are entitled to a discount coupon, either for a value or a percentage discount, we inform you that they cannot be used during discount periods and/or for purchases of discounted products. They apply exclusively to products with initial prices.

PERSONAL SHOPPING

You have the opportunity, through the contact form, to fix an appointment to make your purchases privately from the showroom (Tsimiski 47) with the guidance of our experienced and specialized partners.

PRODUCT PAYMENT

The company, guided by the facilitation of transactions and your immediate service, provides the following payment options:

• by using credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover and the Masterpass electronic wallet. Possibility of 3 interest-free installments for amounts over 300 €.
• by deposit to one of our bank accounts mentioned below, if made within 24 hours of placing the order. You can make the payment directly into one of our bank accounts mentioned. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account. Please complete the process within 24 hours, alternatively, your products will be released. After your payment please send us the payment receipt – proof of payment via e-mail at info@bimbo.gr to start processing your order.
• by Klarna Payments, either with Instant Payment (similar to PayPal) or with Three Installments without a Credit Card.
• by Safe and Secure Apple Pay and Google Pay instant payment method
• By Cash on Delivery with an extra fee of 2€, only for shipments within Greece.

SECURE TRANSACTIONS

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and use TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

SHIPPING ORDERS

The company, guided by the facilitation of transactions and your immediate service, provides the following options for shipping and delivery of products:

• Courier (ACS and General Courier with the respective charges of each company, except for cash on delivery which is provided only for shipments within Greece)
• Pick up from the Showroom (Tsimiski 47)

We make every effort to ship your products as soon as possible, however, please note that many times delays may not occur due to us.

We offer Free Shipping on all orders over 250€.

WITHDRAWAL

Once you have made a purchase from our online store you have the right to withdraw from the contract within 10 calendar days from the date of receipt of the product, without stating any reason. You must notify us in writing of the withdrawal by filling in your name and your bank account details (bank name, account number – IBAN) to get back the money you paid. You will have to return the products you bought at your own expense, in excellent condition in which you received them, inside the package in which you received them, without tears and damage, without being worn and without removing their marking cards without delay and within 10 days. In case the product you return does not meet the above conditions it will be returned to you at your own expense.

RETURN / CHANGE OF PRODUCTS

We accept product returns within 10 days of receipt. Please note that the products must be returned in the condition in which you received them, without being worn and without removing their marking cards, while you will bear the return costs unless the reason for the return is a mistake of the company and sending incorrect order. If the return is accepted, after checking the returned product, we will inform you by e-mail at the email address you have stated, on how to process your request.

*Please be aware that after 10 days, the returns, product exchanges and requests for a refund will not be accepted.

You can choose between a) exchanging the product for another (equivalent value or paying the extra cost difference), b) issuing a credit coupon to your account to use the amount in your later purchase and c) requesting a refund.

Please note that the manufacturer’s responsibility for defective products lies with the consumer. In this case, the product is replaced immediately provided there is availability.

In case of purchase by credit card, please contact us to proceed with a return payment on a bank account of your preference.

*Please be aware that in all of the above choices, we take as an amount in object the price of the goods; the shipping costs are not included or calculated.

*In the case of issuing a refund or/and credit coupon, you will bear the shipping costs. The relative amount will be calculated and deducted from the amount to be returned. The return shipping cost for General Courier is 3€ and for the ACS is 4€.

*The credit coupon will be active for use for 60 days.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS – TRADEMARKS

The content of our entire online store is the intellectual and industrial property of the company and is protected by the relevant provisions of Greek, European and international law. Any form of copying, modification, interference, transfer, distribution, republishing, reproduction, retransmission in electronic or mechanical form, retention, printing, by anyone, or misleading the public about the actual content of the content is expressly prohibited. Products, brands, trademarks, or insignia of third parties that appear in our online store, are the intellectual and industrial property of third parties, who also bear the relevant responsibility. 

The company BIMBO S.A. has legally granted us the license to use its mark. The trademarks, logos, insignia that appear in our online store and the illustrations (persons, places, things) are the property of the company or third parties and can not be used without the relevant written permission.

PROMOTIONAL MESSAGES

Depending on the preferences you have chosen in the management of cookies, there is the possibility to show you personalized ads. Please consult the cookies policy.

APPLICABLE LAW AND OTHER TERMS

To ensure safe and fair online purchases in case of disputes, the possibility of electronic dispute resolution is provided through the Alternative Dispute Resolution process via the single platform for electronic dispute resolution (ADR platform). More information at https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks

Please note that there may be links (hyperlinks or banners) to other websites, for the management and services of which the company is not responsible. We urge you to consult the terms of use in case you are transferred to a third party website. The company bears no responsibility for any losses or damages that may arise from their use, as the connection to the above links is the sole responsibility of the user.

The company is not liable and has no obligation to compensate for any damage arising from the cancellation of an order or the delay in its execution for any reason.

For our Data Protection Policy click here.